Refund and Return Policy
Dear Yegens Customers,
Along with our commitment to providing the highest quality standards in our products, we aim to keep customer satisfaction at the highest level. However, if for any reason you are not satisfied with the products you have purchased, we recommend that you carefully read our refund and return policies below.
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Return Process:
- You can return the purchased product within 14 days from the delivery date.
- The product to be returned must be unopened, unused and undamaged.
- To start the return process info @yegens.com You can provide information by sending an e-mail to or by contacting our customer services.
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Pay back:
- Your return request will be evaluated by our relevant team within 7 business days.
- Once your return is approved, your payment will be refunded using your original payment method within 10 business days.
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Shipping and Return Fees:
- Before starting the return process, you must specify the reason for returning the product. If there is a defect or mistake in the product, the return shipping fee will be covered by Yegens.
- In other cases, shipping costs belong to the customer.
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Change:
- If you want to exchange the product you purchased, you can notify us of your new product request after sending the product back to us within the return period.
Dear customers, as Yegens, our aim is to offer you the best experience. Do not hesitate to contact us for any questions and suggestions.
Thank you, Yegens Team